Letters and certificates are placed inside a North Pole themed envelope. To protect them from rain and bending during posting, we then enclose the North Pole themed envelope inside a poly mailer with card backing. This keeps the entire product looking lovely and prevents the certificates from arriving with bends.
We currently only deliver to the United Kingdom and all letters are shipped by Royal Mail. If you have a one-off special request for a delivery to be sent to an alternative country, please contact us by email and we will see what we can do to help!
Most orders are shipped the following working day after purchase. All orders are sent by Royal Mail and typical delivery times are 2-5 working days. In the weeks leading up to Christmas, this can take a little longer due to Royal Mail congestion.
We do however guarantee these orders will be fulfilled and delivered prior to Christmas and if this is not achieved, a full refund will be provided.
We guarantee these orders will be fulfilled and delivered prior to Christmas and if this is not achieved, a full refund will be provided. However, to provide this service, we charge an excess postage fee to cover the cost of Royal Mail Special Delivery.