Terms and Conditions

These terms and conditions are version 1.3 and were made live on 21st October 2021.

Order placement

All orders involve personalisation. It is important that customers check that personalisations are accurate prior to completing an order. Once an order has been processed, we will not be obligated to make alterations.


Once an order has been placed, the customer will be unable to cancel the order if printing has occurred.

We reserve the right to cancel an order at any stage (example reasons include but are not limited to fulfilment issues and system errors).


Payment will be taken by card via a third party payment service, Stripe.

Transactions will appear on statements as either PostedBySanta.co.uk or PstBySanta depending on your card provider.

Delivery and returns

Delivery of orders will take place between 1st October and 24th December. Orders are sent via Royal Mail and would be expected to arrive within 2-3 working days. Orders placed up till 3pm on the 20th December are guaranteed before Christmas Day, along with orders placed between 3pm on the 20th December and 3pm on the 23rd December, although additional postage charges apply.

Returns, except for damaged items, will not be accepted as all orders are personalised.

Any purchase made through the web sites PostedBySanta.co.uk and PostedBySanta.com will be processed and fulfilled by Posted By Santa, a trading name of Key Twelve Ltd


Statutory rights are unaffected by these terms and conditions. Where a product has arrived damaged or incorrectly personalised due to our error (rather than customer error), a full refund will be offered provided the customer is able to provide photograph evidence and is able to return the product (at our cost) if requested.

If customers are unhappy with the product but it otherwise meets the personalisation requirements and is undamaged they should contact us. Such issues will be handled on a case by case basis at the discretion of the business.

The Company

Key Twelve Ltd is a registered private limited company in England & Wales.

Company number 11673148.

Registered and correspondence address:
16 Edwin Street
Burgess Hill
West Sussex
RH15 9HU

Posted by Santa

Copyright © 2019-21 Key Twelve Ltd

Posted by Santa is a trading name of Key Twelve Ltd

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